FREE SHIPPING ON ORDERS OVER $50 🇦🇺

Shipping & Returns

SHIPPING

SHIPPING WITHIN AUSTRALIA

Orders sent via standard post are generally delivered within 2 - 3 business days within VIC, and 5 - 8 business days for all other Australian states and territories.

Standard shipping is free for all orders over $50 within Australia.

Standard shipping is $7 for all orders $50 or under within Australia.

INTERNATIONAL SHIPPING

Unfortunately we do not currently offer shipping outside of Australia.

RETURNS

FAULTY ITEMS

If you think you have received a faulty or incorrect item, please contact us at ahoyapparel@gmail.com and provide clear digital images of the item for our assessment.

Once we have inspected your item, we will send you an email to notify you of the outcome. If we determine that your item has a genuine fault, we will provide you with a replacement item or refund.

We do not provide replacements, credits or refunds for items damaged by general wear and tear.  

CHANGE OF MIND 

We accept change of mind returns for items returned within 30 days from the date of purchase.

To be eligible for a return, your item must be unused, unworn, unwashed and in the same condition that you received it. It must also be in the original packaging.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return.

If you are approved, then we will provide you with an exchange of the same item in your specified size. You may exchange your item for a higher valued item by paying the price difference.

You will be responsible for paying for your own shipping costs for returning your item. Our standard shipping rates apply to any exchange items or rejected returns sent back to you. Please refer to our shipping rates above. 

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $100, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

If you would like to exchange an item, please contact us at ahoyapparel@gmail.com. 

QUESTIONS? 

Please contact us at ahoyapparel@gmail.com if you have any questions about our returns policy.